Privacy Policy

1. Who we are

This Privacy Policy explains how Cannovo (operated by Cannovo.ltd, registered at Keplerstraße 2, 10589 Berlin, Germany, company number UG746839, VAT DE4874292491) collects, uses and protects your personal data when you visit cannovo.shop or place an order. We are the data controller under the EU General Data Protection Regulation (GDPR).

2. Data we collect

Account & order data: name, billing and shipping address, email, phone number.
Payment data: the payment method you choose and any cryptocurrency or bank reference you provide, plus any payment-confirmation file you upload.
Age confirmation: your confirmation that you are 21 or older.
Messages: the name, email address and message you send through our contact form.
Technical data: IP address, browser type and pages visited, via cookies (see our Cookie Policy).
Site analytics: we measure visits with a self-hosted, cookie-free analytics tool on our own server. It does not set cookies and we do not send this data to third-party analytics providers.

3. How and why we use your data

To process and deliver your orders (legal basis: performance of a contract).
To confirm offline cryptocurrency and bank-transfer payments (contract).
To verify you are of legal age (legal obligation / legitimate interest).
To provide customer support and answer your messages (contract / legitimate interest).
To understand how the site is used and keep it secure (legitimate interest).
To meet legal and accounting obligations (legal obligation).

4. Sharing your data

We share data only with our shipping/courier partners, our hosting provider, and authorities where legally required. We never sell your personal data. Payment-confirmation files you upload are stored on our server and attached to your order.

5. Retention

We keep order and accounting records for up to 7 years as required by law, and other data only as long as necessary.

6. Your rights

Under the GDPR you may access, rectify, erase, restrict or port your data, and object to processing. Contact privacy@cannovo.shop to exercise these rights. You may also complain to your local data protection authority.

7. Age restriction

Our site and products are intended only for adults aged 21 or older. See our Age Verification Policy.

8. Contact

privacy@cannovo.shop, Cannovo.ltd, Keplerstraße 2, 10589 Berlin, Germany.

9. Changes to this policy

We may update this policy and will change the date below when we do.

Last updated: 2 October 2026.