Age-verified & EU-compliant
Lab results published per batch
Discreet delivery across permitted EU markets
10% off all crypto payments

Returns & Refunds

1. Your right to cancel

Under EU consumer law you may have the right to withdraw from your purchase within 14 days of receiving it. This right has important exceptions (below).

2. Exceptions — sealed consumable goods

For health and hygiene reasons, sealed consumable products cannot be returned once the seal is broken or the product has been used. This includes flower, pre-rolls, edibles, oils, vapes, concentrates and other consumables once opened.

3. Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact support@cannovo.shop within 48 hours of delivery with your order number and photos. We will arrange a replacement or refund.

4. How to return

Do not return any item without contacting us first. We will provide instructions where a return is accepted.

5. Refunds

Approved refunds are issued to your original payment method where possible. For cryptocurrency payments, refunds are made in equivalent value in euros (EUR) or, where agreed, the same cryptocurrency; crypto exchange rates fluctuate. Refunds are processed within 14 days of approval.

6. Contact

support@cannovo.shop.

Last updated: 20 June 2026.